FAQs
1. What does Aiedue sell?
Aiedue offers household care products designed for practical everyday use.
2. How much is shipping?
We offer free worldwide shipping on orders over USD 40.
For orders between USD 0 and USD 39.99, the standard shipping fee is USD 5.99.
3. How long does order processing take?
Orders usually require 1–3 business days for processing and dispatch preparation.
4. How long does delivery take?
Estimated delivery times are as follows:
- United States and Europe: 7–15 business days
- Other countries/regions: 15–30 business days
Please note that actual delivery times may vary depending on destination, customs processing, weather, peak season demand, and carrier conditions.
5. Where are orders shipped from?
We have warehouses in different regions around the world. Orders will be shipped from the nearest available warehouse based on actual stock availability and logistics arrangements.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at support@aiedue.com. Once an order has been processed or shipped, changes or cancellations may not be possible.
7. How can I track my order?
Once your order has been shipped, you may receive shipping confirmation and tracking information by email, if available.
8. What should I do if I receive a damaged or incorrect item?
Please contact us at support@aiedue.com within 7 days of delivery and include your order number and clear photos of the item received. We will review the issue and provide assistance.
9. Do you accept returns?
Yes. Please review our Return & Refund Policy for detailed eligibility and conditions.
10. How can I contact customer support?
You can reach us by email at support@aiedue.com or by phone at +86 19952528830.