Return & Refund Policy

Last updated: Octobe 8, 2026

At Aiedue, we want customers to have a clear understanding of our return and refund process.

1. Return Eligibility

We accept return requests for eligible items within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused or in acceptable condition
  • Be returned in its original packaging where possible
  • Not be a final sale item or otherwise excluded product
  • Be accompanied by proof of purchase

2. Non-Returnable Situations

We may not accept returns in the following situations:

  • The return request is made after the return window has expired
  • The product has been used, damaged by the customer, or is not in resalable condition
  • The item was purchased as a final sale or clearance item
  • The package is lost due to an incorrect shipping address provided by the customer

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@aiedue.com and include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review the case and provide an appropriate solution, which may include replacement, refund, or other support.

4. Return Shipping

If the return is due to customer preference, the customer may be responsible for the return shipping cost.

If the return is due to our error (such as receiving the wrong item or a verified defective item), we will review the case and provide a suitable resolution.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within a reasonable number of business days. The actual posting time may depend on your payment provider or bank.

6. Order Cancellation

If you need to cancel your order, please contact us as soon as possible at support@aiedue.com.

If the order has not yet been processed or shipped, we may be able to cancel it. Once the order has been processed or dispatched, cancellation may no longer be possible.

7. Contact Us

For any return or refund inquiries, please contact:

support@aiedue.com
+86 19952528830